Privacy Policy

Enrich Labs, Inc. ("we," "us," or "our") is at the forefront of developing AI-powered business teams (AI Agents). Our vision is to create harmonious AI hybrid teams that enrich human potential. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our service, visit our website, or use our AI agents.

Data Collection

We collect the following types of information:

• Social media public comments
• Direct messages across major platforms
• Personal identifiers
• Usage data
• Device information
• Cookies data

How We Use Your Data

We use the collected information for the following purposes:

• LLM processing for customer insights
• Comment moderation support
• To improve our AI agents and services
• To respond to your inquiries and provide customer support
• To monitor and analyze usage patterns and trends
• To maintain the security and integrity of our platform

Security Measures

To protect your personal information, we have implemented the following security measures:

• Industry standard security measures
• Data encryption protocols
• Access controls and authentication procedures
• Regular security assessments
• Secure data storage practices
• Employee training on data protection

Your Rights

You have the right to:

• Access the personal information we have about you
• Correct any inaccuracies in your personal information
• Delete your personal information from our records
• Object to the processing of your personal information
• Withdraw your consent at any time

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Data Sharing and Third Parties

We may share your information with third-party service providers who help us operate our service, comply with legal obligations, or perform business-related functions. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third-Party Platform Integration

With your explicit consent and authorization, we may integrate with various third-party marketing and analytics platforms to enhance our AI-powered business solutions. These integrations are entirely optional and require you to grant specific permissions for each platform.

We collect your name and email address for account management purposes, but we do not collect your customer's personal data such as names, phone numbers, email addresses, physical addresses, or other personally identifiable information through these integrations.

Google Services Data

If you choose to connect your Google services, we may:

• Google Ads: Read your advertising data (campaign performance, keywords, metrics) and write to your account to optimize campaigns, create ads, and manage bidding strategies
• Google Analytics: Read your website analytics data, including traffic, user behavior, conversion metrics, and historical data to provide comprehensive marketing insights

Meta (Facebook/Instagram) Ads Data

If you choose to connect your Meta Ads account, we may:

• Read your Meta Ads data, including campaign performance, audience insights, and advertising metrics across Facebook and Instagram
• Write to your Meta Ads account to help create campaigns, optimize ad sets, manage audiences, and adjust budgets
• Access historical advertising data and audience demographics to provide insights and recommendations

TikTok Ads Data

If you choose to connect your TikTok Ads account, we may:

• Read your TikTok Ads data, including campaign performance, video engagement metrics, and audience analytics
• Write to your TikTok Ads account to help create campaigns, optimize targeting, manage creative assets, and adjust bidding strategies
• Access historical advertising data and audience insights to improve your TikTok marketing performance

Klaviyo Data

If you choose to connect your Klaviyo account, we may:

• Read your Klaviyo data, including email campaign performance, subscriber lists, and engagement metrics
• Write to your Klaviyo account to help create and optimize email campaigns or flows
• Access historical email marketing data to provide personalized marketing insights

Your Control Over Platform Data

You maintain full control over these integrations:

• All platform data access requires your explicit authorization through each platform's secure OAuth or API authentication process
• You can revoke access to any connected platform at any time through your respective platform account settings
• We will only access the specific data types you have explicitly granted permission for on each platform
• We comply with each platform's API terms of service, data usage policies, and privacy requirements
• Data from different platforms is kept segregated and used only for the specific purposes you've authorized

We use data from these platforms solely to provide you with enhanced marketing insights, campaign optimization, and AI-powered business intelligence. All platform data is processed in accordance with the same security measures and retention policies outlined in this Privacy Policy.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Children's Privacy

Our service is not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our servers immediately.

International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@enrichlabs.ai